click here for our HOME page.

•Complete Online Catalog
•Custom Estimate Form
•What's New
•Budget Faire Packages
•Antique Gown Collection
•Fabrics
•Embroidery Designs
•Faire Gown Gallery
•Policies and FAQs
•About us
•Contact Information
•Customer Photos
•The Stitch - my blog
•Faires and festivals

Blogstreet


Allied Websites BlogRank: Your top blog rank and ranking resource.


« Clarification, please | Main | But somehow we missed out »

Customer Service 101, as taught by eBay's very own ROGER

----- Original Message -----
From: info@verymerryseamstress.com
To: Roger, the eBayer

Dear Roger:

Do any of the antique magazines you're selling have pattern supplements?

Heather

---------------------------------

Roger's response:

----- Original Message -----
From: Roger
To: info@verymerryseamstress.com

I dont know dont have the time to look

Roger

-------------------------------

Surely, since Roger's auction has absolutely no bids, and since he's listing it on eBay, I assume he must actually WANT a bid, I pen a simple response, hoping he'll humor me and just take a peek:

----- Original Message -----
From: info@verymerryseamstress.com
To: Roger

Could you just take five minutes to look in the table of contents to see?

Thanks!
Heather

----------------------------

Roger's response:

----- Original Message -----
From: Roger
To: info@verymerryseamstress.com

5 minutes it would take a hour to go through every page listing every issue every flaw then dont bid I dont care I cant waste $50 worth of time when 90 percent of the time the bidder doesnt bid anyways go fly a kite, what do you want blood for 9.99 Im sick and tired of jerk offs that want me to kiss there rear to be a item.
_________________

A bit put off that he's calling me a "jerk off," I respond:

----- Original Message -----
From: info@verymerryseamstress.com
To: Roger

I didn't want to know about flaws. And I didn't need you to go through every page. I just wanted to know if any pattern supplements were in them - which could be found in a table of contents. Five minutes, tops.

I have over 600 feedbacks with no negatives. I pay within seconds of winning every auction.

Your customer service is appalling.

I don't want the item anymore.

--------------------------------

And from Roger:

----- Original Message -----
From: Roger
To: info@verymerryseamstress.com

LOOK YOU MORON I HAVE 15000 ITEMS ON EBAY AND SOME TIMES DONT HAVE THE TIME TO GET TO SOME QUESTIONS I WORK MINIMUM 18 HOURS A DAY ON HERE, AT LEAST I DIDNT DELETE YOUR EMAIL AND TRIED TO ANSWER IT HONESTLY BUT OBIVOUSLY HONESTY ISNT THE BEST POLICY WITH SOME IDIOTS. YOURS IS ONLY THE 50TH QUESTION THAT IVE HAD ON THERE WHERE DO I DRAW THE LINE AT A LOUSY $2 BUCKS A PIECE AND I PAID MORE AND YOUR A JERK AND I WOULDNT SELL THEM TO YOU IF YOU OFFERED ME $500 PER LISTING THANKS ROGER
--------------------------------

Finally from me:

----- Original Message -----
From: info@verymerryseamstress.com
To: Roger


DUDE! You spent more time being a JERK to me than it would have taken you to LOOK in the magazines!

You've spent at LEAST five minutes ARGUING with me - it would have taken LESS TIME to simply LOOK IN THE MAGAZINES!!!!!!
--------------------------------

Whatever you do, do NOT ask Roger questions. It makes him angry. Wouldn't you think that if a person hated answering eBay email THIS MUCH, he would rethink his career choice?

*sigh*

To quote Forrest Gump: "Sometimes there just aren't enough rocks."

Peace, till next